5-Star Rated Shop
1

STAY AWAY FROM THIS SHOP!!!!!!!!!!!! On JULY 3rd 2018 i took my 911 carrea convertible in to drivers choice due to an issue with the modulator which is located under the drivers seat where water entered from the heavy rains that we have been having lately, i advised the shop of this and was told that it was 2 to 3 hours of INTENSIVE LABOR to switch out the modulator, they also told me that i should leave the car there as it might take them a week to figure out how the water got into the car AND TO DRY OUT THE CAR just fyi when i got the car home i took a hair dryer to the wet area and the car was COMPLETELY DRIED OUT IN 15 MINUTES, i mean lets face the wet area is around 2 to 3 square feet if that how can it possibly take a WEEK to dry it out, they also knew that it was the modulator as the car started to malfunction while torrential rains were ongoing, so what is there to diagnose that is going to take days and days? i told them that i lived in MERRITT ISLAND and that i couldn't leave the car there as i had noway of getting back home, they commenced work on my car at 2 pm and by 2.45 pm they were finished WITH THE SO CALLED INTENSIVE LABOR , to do the INTENSIVE LABOR required for the job was this, remove four bolts that attaches the seat to the chassis, remove the seat, that took about 3 to 5 minutes at the most, shop vac most off the water in the back part of the vehicle, that took about 5 to 7 minutes switch out the modulator clean the plugins to reattach the modulator put the modulator into a plastic bag reattach the plugs put it back in place around 5 minutes, put some moisture absorbing material to absorb the rest of the little amount of water that might be left, and while he had the seat out i noticed some debris AND WHILE HE HAD THE WET VAC IN HIS HAND AND HE WAS VACUMING OUT THE WATER I ASKED SIMON IF HE COULD VAC OUT THE LITTLE BIT OF DEBRIS AND HE BECAME VERY NASTY AND SAID "I HAVE ALREADY GONE OVER AND BEYOND WHAT I SHOULD HAVE DONE" AND HE PUT THE SEAT BACK AND LEFT THE DEBRIS THERE!!! Around 3 to 5 minutes to put the seat back,THEN HE SPENT AROUND 3 MINUTES WHILE HE SO CALLED REPROGRAMMED THE MODULATOR BACK TO FACTORY RESET, and as i state later in this review he cleared out the drainage lines around 5 minutes and believe me when i tell you that i am being generous with the time frames that i am stating here, SIMON the head mechanic had a sour attitude and didn't seem to happy that it had been a year since i had been there and for some reason after he had diagnosed the issue of the water entry and had cleared the minor problem which was entry of the water from the drainage vents underneath the convertible top and in the front storage trunk which was due to a buildup up of leaves in the drainage vents, instead of just releasing the vehicle back to me he kept messing with the window and the convertible top he had the 2 rear cable's which attaches the back part of the top to the vehicle disconnected and he repeatedly kept bringing the top up and down and messing with the window, all of a sudden i heard a loud crash and my rear quarter panel window vanished and i asked the mechanic SIMON what that was and he smiled and told me it was the regulator and that it would have to be repaired i asked him how much it would cost and he said around $1000.00 he used his favorite term which is the job was "LABOR INTENSIVE" the same phrase he used when he said it was a 2 to 3 hour job to change the modulator which took less than 45 minutes. Just use common sense and you will figure out that it is not a 2to 3 hour job. It is a common fact that a car thief can strip a car in minutes. I called the dealership and i was told that they would have replaced the window free of charge. This is not so much about the money but more about the nasty attitude of the mechanic. I have no reason to lie. I will tell you these guys are very slick and can talk the talk but at the end of the day after you have read this review you can come to your own conclusion, of course the owner will respond with lies!

Marc, we understand that you are unhappy about an unplanned repair required to replace your original rear window regulator (a common failure), and by the fact that we are not willing to cover the cost for a failure that occurred during normal top operation. But sadly, the way in which you have described the sequence of events and the details surrounding them is aggressively skewed at best. We have and always will do our very best to do what is right when it comes to our clients, including covering the cost of repairs on the rare occasion that damages or failures occur while the vehicle is under our care. All other false details aside, our last conversation of many yesterday ended with us stating that if the other shop you dragged into this mess (while lying about the details of their conversation with you as well), or any other shop/dealership of your choice, stated that we did indeed cause the failure of your rear window regulator, that we would happily cover the cost. This after explaining that even though you wanted us to complete the work in the end, we were no longer willing to work on or accept liability for your vehicle after multiple lengthy conversations covering a multitude of patently false theories and character assassinations while trying to get your way, ie have us pay for the complete repair. Your vehicle was repaired properly, and to the best of our ability (although a temporary solution) during your two and a half hour visit, even though we stressed not wanting to take responsibility for an incomplete repair that you wanted completed while you waited. Anyone who has dealt with water intrusion and control unit failures in Porsche vehicles knows the proper steps to fully resolve and repair these vehicles, which is to say not within a 2.5 hour job. (ironically, the same repair you were quoted $600 more for by the same shop you contacted yest) Yet, we obliged and repaired your concern, including removal of as much water as possible, installing absorption mats, and installing the control unit within plastic bags as to not cause any further harm due to the still wet carpet padding.You were informed that this was not a permanent solution and that the seat would have to be removed again in order to remove the mats, etc. This was all completed while you watched over our technician, the vehicle was indeed repaired properly as you stated, and for the original price you were quoted, even with all of the additional work performed including clearing of your front and rear body drains. These were clogged due to the vehicle being parked outside under a tree, as you stated. The topic of your last visit only came up when you implied that we must have missed the drains being clogged during your last visit "4 months ago". You were then informed that it was actually April of 2017 after confirming this within our system. Again, not an issue to us, unless you are implying fault for yet another issue out of our control. During the clearing of these drains, the top was opened normally for access and inspection/clearing of the rear drains. After this was completed, including showing you how to reconnect the tethers, the top was then closed normally, at which point your driver's rear window regulator failed while closing. This occured as you were standing nearby watching, and has nothing to do with the work performed. Your accusations of constantly opening and closing the top, or the windows individually, while trying to break it out of spite as you stated yesterday, are false. And do nothing to resolve the issue at hand. We explained in detail what was required, and gave you a more than fair quote for the repair before you left, happy at the time, which was actually within $15 of the quote you received from the other shop. In the end, you're not looking for a reasonable resolution, you're instead trying to take advantage of us by threatening our reputation, even while not following through with our offer to pay if found negligent.

- Drivers Choice Motors
5

I recently had my 911 repaired at Drivers Choice I had a bad transmission and we replaced it. Several months after my repair I had another failure with the transmission. Mike and Simon diagnosed the problem and were very honest about the failure. I'm extremely happy with Drivers Choice and they have a customer for life. Recommend HIGHLY!!

5

Recently purchased a 997.2, 911S Cabriolet. Needed a few updates to bring the service current and a fellow 911 owner recommended Drivers Choice. Upon the very first visit I learned a lot from Mike and Simon about the car. One appointment later the car was humming like new at a substantial savings. Now I am looking into an exhaust modification and will be getting their opinions on the right course of action.

5

I just had Drivers Choice carry out an alignment of my Boxster S and what a difference it made to the feel of the car, it drives great. Very pleased with the service and reception that you get with these guys from the lady at the front desk to Simon And Michael who are very happy to answer any questions you may have. Well done!

5

This will be an odd review as i personally have no experience with this shop, but my car does. A few weeks ago i found a 2004 911 C4S Cabriolet at Porsche of Orlando that i was interested in buying. We came to an agreement on price and also added in for the Clutch, Rear main seal, and IMS bearing be replaced. To my suprise the sales associate Teddy disclosed that they personally would not be doing the repairs. They actually would be sending the car to Drivers Choice as they are also Porsche Certified techs. I found it odd that the Porsche dealer would send out a car for repairs, but impressed none ths less. Being a mechanic and also not trusting a car dealer i asked the salesman for proof of repairs by picture and documentation. To my surprise, the next day i recieved the pictures of my soon to be car on the lift with the trans out and all repairs being done. When i picked my car up at the dealer a few days later i was not only given the pics and documents to prove the $3200 worth of work was done (also included alignment, oil change, slave cylinder and a think a few other items) but was even told that if i needed any work done in the future i should see them as they again are Porsche techs and are a lot cheaper then the dealer.... Again i know that i cant speak much for Drivers Choice as i have never dealt with them myself, it speaks highly about them if the dealer recomends i take my car to them. I am also the kind of person who researchs alot and can also vouch that if you go on several forums (namely Rennlist) you will find tons and tons of referrals and highly satisfied customers in Central Florida. Again, i am a fellow Mechanic and should say come to my shop, but if you have a Porsche and want it to be taken care of......see the guys at Drivers Choice.....glad to see another shop giving mechanics a good name. Hopefully one day we will cross paths.. Mike Brennan

Thank you for the kind words Mike. We always appreciate our working relationship with the dealership, and it was our pleasure to get her ready for your purchase. If you're ever in the area, feel free to stop by anytime!

- Drivers Choice Motors
5

On the return trip from a recent HPDE, my clutch started to fail. I reached out to Mike Colon at Drivers Choice and he agreed to have me drop the car at the shop assuming I made it that far. Luckily I did. Simon had the car repaired quickly and I was back on the road after a detailed explanation of the repairs. If you need your Porsche serviced or repaired, I recommend taking it to Drivers Choice.

5

You could not ask for a better Service Center. Mike was Great !! It was my 1st time bringing my car in for service and he spent lots of time explaining everything from what my car had done in the past and what was required and what need to be done in the future. He made me feel like part of the family and i was very confident in having Mike and Rob service my Car. i would highly recommend the place to anyone who has a Porsche or conceding to but on. Again i can not think everyone at Driver Chioce for treating me like family. I will be back and know they will take care of everything without doing thing that are not needed. Thanks again Mike, Rob, Nikki and of coarse Blackie !!!! Customer for Life Todd G

5

I have a newish Panamera still under warranty and was a little hesitant to try a non dealer service center. The staff at Driver's Choice was very responsive on the phone and very helpful. When I got there, everything was clean and the folks friendly. I met Mike and Simon who are the owners and they showed me the facilities and made me feel welcome and valued. Mike went out of his way and dropped me off and picked me up when the car was ready. I have no hesitation recommending these folks.

5

A great follow up to my previous post. I purchased my car thru Porsche of Orlando in June of 2018 and they had some repairs done by Drivers Choice Motor (read previous review). When i changed my oil i noticed a leak between the engine and trans which was work previously performed by Drivers Choice. I expected to hear that since i purchased the car thru Porsche of Orlando they would not be able to help since "I" didn't have the work done by them. I sent an email to them explaining the situation without high hopes. To my surprise Mike the owner emailed me back within minutes informing me they would gladly look at it and would perform any needed warranty repairs assuming that was the problem. He asked that i contact the office monday and make an appt. I explained my work schedule was hectic and i would not be able to drop it off until the week of xmas. To my surprise Mike offered to meet up at the shop over the weekend while they were closed so i could drop the car off. What kind of shop would do that? I met Mike up at the shop and not only did he meet me up on his family time, he showed me the entire facility and sat and made small talk about Porsche's, PCA and racing. I knew at this point my car was again in good hands. When i left he said they had some stuff scheduled for monday but they would call me Tuesday when then looked at it. To my surprise he called me monday morning to let me know they had already pulled the transmission and it was infact warranty work. I asked them to also give me a deal on some additional work and i would have them take care of it as well. Not only was the deal on the additional work amazing, they had the car completed before they had even thought they would be able to look at it. The mechanic industry has always had a bad name. These people are the real deal. If you have a Porsche and want it taken care of by trusted people for a fair price, Give Mike a call. He will exceed your expectations.

5

First of all the Porsche drivers, stop taking your business elsewhere including the Porsche dealership and bring it here. I am a physician and a single guy, who is busy for whatever reason all the time. And I seldom write reviews and when I do , it's mostly to share information so that people in my shoes can make a better decision. Mike and the team are amazing. Their love for cars is out-rightly visible and infectious. My first encounter with them was for my boxster's 4 year service. Porsche dealership had quoted me a cool 2000$. I found Drivers Choice on google and decided to give them a try. Mike and his team got the whole service and a few additional stuff done in approx 1000$. A little while after the first encounter, I decided to sell my car. Nothing against my car, but i was tired of driving low-seated. I visited a few dealerships and they took a lot of my time and quoted way less than the KBB value. I talked to Mike about it and he said he would help me sell it. And he was able to do it in a timely manner and got me a handsome deal. Every interaction with them has been seamless, welcoming and enjoyable, which can be seldom said of a car service shop and almost never of a Porsche dealership. They are worth way more than 5 stars and I do hope that you guys give them a chance. I was so impressed , I gifted Mike with a Macallan 15 year bottle. Guess that should put any other doubts to rest :)

Our pleasure, Krishna....and thank YOU for your kind words.

- Drivers Choice Motors
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