STAY AWAY FROM THIS SHOP!!!!!!!!!!!! On JULY 3rd 2018 i took my 911 carrea convertible in to drivers choice due to an issue with the modulator which is located under the drivers seat where water entered from the heavy rains that we have been having lately, i advised the shop of this and was told that it was 2 to 3 hours of INTENSIVE LABOR to switch out the modulator, they also told me that i should leave the car there as it might take them a week to figure out how the water got into the car AND TO DRY OUT THE CAR just fyi when i got the car home i took a hair dryer to the wet area and the car was COMPLETELY DRIED OUT IN 15 MINUTES, i mean lets face the wet area is around 2 to 3 square feet if that how can it possibly take a WEEK to dry it out, they also knew that it was the modulator as the car started to malfunction while torrential rains were ongoing, so what is there to diagnose that is going to take days and days? i told them that i lived in MERRITT ISLAND and that i couldn't leave the car there as i had noway of getting back home, they commenced work on my car at 2 pm and by 2.45 pm they were finished WITH THE SO CALLED INTENSIVE LABOR , to do the INTENSIVE LABOR required for the job was this, remove four bolts that attaches the seat to the chassis, remove the seat, that took about 3 to 5 minutes at the most, shop vac most off the water in the back part of the vehicle, that took about 5 to 7 minutes switch out the modulator clean the plugins to reattach the modulator put the modulator into a plastic bag reattach the plugs put it back in place around 5 minutes, put some moisture absorbing material to absorb the rest of the little amount of water that might be left, and while he had the seat out i noticed some debris AND WHILE HE HAD THE WET VAC IN HIS HAND AND HE WAS VACUMING OUT THE WATER I ASKED SIMON IF HE COULD VAC OUT THE LITTLE BIT OF DEBRIS AND HE BECAME VERY NASTY AND SAID "I HAVE ALREADY GONE OVER AND BEYOND WHAT I SHOULD HAVE DONE" AND HE PUT THE SEAT BACK AND LEFT THE DEBRIS THERE!!! Around 3 to 5 minutes to put the seat back,THEN HE SPENT AROUND 3 MINUTES WHILE HE SO CALLED REPROGRAMMED THE MODULATOR BACK TO FACTORY RESET, and as i state later in this review he cleared out the drainage lines around 5 minutes and believe me when i tell you that i am being generous with the time frames that i am stating here, SIMON the head mechanic had a sour attitude and didn't seem to happy that it had been a year since i had been there and for some reason after he had diagnosed the issue of the water entry and had cleared the minor problem which was entry of the water from the drainage vents underneath the convertible top and in the front storage trunk which was due to a buildup up of leaves in the drainage vents, instead of just releasing the vehicle back to me he kept messing with the window and the convertible top he had the 2 rear cable's which attaches the back part of the top to the vehicle disconnected and he repeatedly kept bringing the top up and down and messing with the window, all of a sudden i heard a loud crash and my rear quarter panel window vanished and i asked the mechanic SIMON what that was and he smiled and told me it was the regulator and that it would have to be repaired i asked him how much it would cost and he said around $1000.00 he used his favorite term which is the job was "LABOR INTENSIVE" the same phrase he used when he said it was a 2 to 3 hour job to change the modulator which took less than 45 minutes. Just use common sense and you will figure out that it is not a 2to 3 hour job. It is a common fact that a car thief can strip a car in minutes. I called the dealership and i was told that they would have replaced the window free of charge. This is not so much about the money but more about the nasty attitude of the mechanic. I have no reason to lie. I will tell you these guys are very slick and can talk the talk but at the end of the day after you have read this review you can come to your own conclusion, of course the owner will respond with lies!
Marc, we understand that you are unhappy about an unplanned repair required to replace your original rear window regulator (a common failure), and by the fact that we are not willing to cover the cost for a failure that occurred during normal top operation. But sadly, the way in which you have described the sequence of events and the details surrounding them is aggressively skewed at best. We have and always will do our very best to do what is right when it comes to our clients, including covering the cost of repairs on the rare occasion that damages or failures occur while the vehicle is under our care. All other false details aside, our last conversation of many yesterday ended with us stating that if the other shop you dragged into this mess (while lying about the details of their conversation with you as well), or any other shop/dealership of your choice, stated that we did indeed cause the failure of your rear window regulator, that we would happily cover the cost. This after explaining that even though you wanted us to complete the work in the end, we were no longer willing to work on or accept liability for your vehicle after multiple lengthy conversations covering a multitude of patently false theories and character assassinations while trying to get your way, ie have us pay for the complete repair. Your vehicle was repaired properly, and to the best of our ability (although a temporary solution) during your two and a half hour visit, even though we stressed not wanting to take responsibility for an incomplete repair that you wanted completed while you waited. Anyone who has dealt with water intrusion and control unit failures in Porsche vehicles knows the proper steps to fully resolve and repair these vehicles, which is to say not within a 2.5 hour job. (ironically, the same repair you were quoted $600 more for by the same shop you contacted yest) Yet, we obliged and repaired your concern, including removal of as much water as possible, installing absorption mats, and installing the control unit within plastic bags as to not cause any further harm due to the still wet carpet padding.You were informed that this was not a permanent solution and that the seat would have to be removed again in order to remove the mats, etc. This was all completed while you watched over our technician, the vehicle was indeed repaired properly as you stated, and for the original price you were quoted, even with all of the additional work performed including clearing of your front and rear body drains. These were clogged due to the vehicle being parked outside under a tree, as you stated. The topic of your last visit only came up when you implied that we must have missed the drains being clogged during your last visit "4 months ago". You were then informed that it was actually April of 2017 after confirming this within our system. Again, not an issue to us, unless you are implying fault for yet another issue out of our control. During the clearing of these drains, the top was opened normally for access and inspection/clearing of the rear drains. After this was completed, including showing you how to reconnect the tethers, the top was then closed normally, at which point your driver's rear window regulator failed while closing. This occured as you were standing nearby watching, and has nothing to do with the work performed. Your accusations of constantly opening and closing the top, or the windows individually, while trying to break it out of spite as you stated yesterday, are false. And do nothing to resolve the issue at hand. We explained in detail what was required, and gave you a more than fair quote for the repair before you left, happy at the time, which was actually within $15 of the quote you received from the other shop. In the end, you're not looking for a reasonable resolution, you're instead trying to take advantage of us by threatening our reputation, even while not following through with our offer to pay if found negligent.
- Drivers Choice Motors